Terms & Conditions
Terms & Conditions
Last Updated: October 06, 2025
1. Introduction & Agreement
These Terms & Conditions (the 'Terms') establish the legal framework governing the access to and use of the websites, mobile applications, software, and other services provided by Quite Pixel Lda, operating under the branded service name Carbon (‘Quiet Pixel’, 'Carbon', 'we', 'our', 'us'). By using the services (the 'Service'), you ('User', 'you', or 'your') agree to be bound by these Terms, together with our Privacy Notice. The Terms form a legally binding contract between you and Carbon. If you do not agree, you must refrain from accessing or using the Service.
2. Eligibility & User Accounts
2.1 Age Requirements. You must be at least 16 years of age, or the minimum age of digital consent as required by the laws of your country of residence, to use the Service without parental consent. If you are under the applicable minimum age, you may only use the Service with parental or legal guardian consent.
2.2 Account Creation. To access certain features, you must create a user account by providing accurate and complete information. You agree to update your account information as necessary to keep it current.
2.3 Account Security. You are responsible for safeguarding your account credentials. You must not share your passkey, credentials or allow others to access your account. You are responsible for all activities that occur under your account. Notify us immediately if you suspect unauthorized use.
2.4 Suspension or Termination. We may suspend or terminate your account at our discretion, including in cases of violation of these Terms, suspected fraud, or unlawful use.
3. Scope of Services
The Service provides users with access to a personal data vault and related applications. We reserve the right to modify, suspend, or discontinue all or part of the Service at any time without notice, provided such changes do not materially impact rights under applicable law. Your continued use after modifications constitutes acceptance of the updated Service.
4. Acceptable Use
You agree to use the Service solely for lawful purposes and in compliance with these Terms and all applicable local, national, and international laws and regulations. In particular, you agree not to:
(a) use the Service in a manner that infringes the rights of third parties or violates intellectual property laws;
(b) attempt to gain unauthorized access to our systems or interfere with the Service;
(c) introduce malicious code such as viruses, or malware;
(d) use the Service for spam, commercial solicitation, or fraudulent activity;
(e) copy, reverse engineer, decompile, or create derivative works from the Service except as permitted by law.
5. User Content
5.1 Ownership. You retain all rights and ownership in the content you upload or submit ('User Content'). We do not claim ownership over your User Content.
5.2 License to Us. By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, modify, display, and use the content to provide and improve the Service. This license is limited to operating the Service and does not authorize resale or commercialization of your data, except if you provide your consent or direction to do so.
5.3 Responsibility. You represent and warrant that you have the rights to upload and share User Content. You are solely responsible for any consequences of sharing such content.
5.4 Monitoring. While we are not obliged to monitor User Content, we reserve the right to remove any content that violates these Terms or applicable law.
6. Intellectual Property
6.1 All intellectual property rights in the Service, including trademarks, logos, software, databases, design, and content (other than User Content), are owned by Carbon or its licensors. You are granted a limited, revocable license to use the Service in accordance with these Terms. You may not copy, distribute, modify, or exploit our intellectual property without prior written consent.
6.2 We may collect diagnostic, technical, usage, and related information, including details about your device, system, or software (collectively, “Usage Data”). Usage Data helps us operate, maintain, and improve the Service. Unless expressly stated otherwise, all rights in aggregated or anonymized Usage Data shall belong exclusively to us. To the extent Usage Data can be considered personal data under applicable law, it will be processed in accordance with our Privacy Notice and applicable data protection legislation, and you will retain your rights under such laws.
6.3 Subject to your compliance with these Terms, you may use the output generated by the Service (“Output”), including but not limited to chat text or other generated material, for any lawful purpose, on a royalty-free and non-exclusive basis. Because of the inherent nature of machine learning systems, the Output may not be unique across users and the Service may generate the same or similar Output for others. The Output may also contain errors, inaccuracies, or material that is incomplete, inappropriate, or otherwise unsuited to your intended purpose. You are responsible for independently reviewing and evaluating the Output before relying on it. We disclaim liability for any damages or losses arising from your reliance on the Output, and you remain solely responsible for any decisions, actions, or consequences that result from its use.
7. Payments & Subscriptions
7.1 Fees. Certain features may be subject to payment. By subscribing, you agree to the applicable fees, billing terms, and automatic renewal unless cancelled.
7.2 Billing. Payments will be processed by third-party providers. You authorize us and payment processors to charge your selected payment method. It is your responsibility to keep your payment information up to date.
7.3 Renewals & Cancellation. Subscriptions renew automatically at the end of each term unless cancelled before renewal. Cancellation will be effective at the end of the current billing period.
7.4. Free Trials. We may offer free trials for certain parts of the Service. At the end of the free trial, unless you cancel before it expires, your chosen Payment Method will be charged for the first Subscription Term and then renewed automatically according to these Terms.
7.5 Refunds. Except where required by law, all payments are non-refundable.
8. Privacy & Data Protection
We care about your privacy. We process personal data in accordance with our Privacy Notice and applicable laws, including the EU General Data Protection Regulation (GDPR). By using the Service, you acknowledge that we collect, use, and store your personal data for the purposes of providing the Service. We implement reasonable safeguards, but cannot guarantee absolute security. You are encouraged to exercise caution in managing your own information.
9. Disclaimers
The Service is provided 'as is' and 'as available' without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.
10. Limitation of Liability
To the maximum extent permitted by law, Carbon shall not be liable for indirect, incidental, or consequential damages, including but not limited to loss of data, profits, business opportunities, goodwill, or other intangible losses. Our total liability to any User shall not exceed the greater of (a) the total fees paid by the User in the 12 months preceding the claim, or (b) one hundred euros (€100). This limitation does not exclude liability for death, personal injury, or fraud caused by our negligence, nor any other liability that cannot be excluded under EU law.
11. Indemnification
You agree to indemnify, defend, and hold harmless Carbon, its affiliates, directors, officers, employees, and agents from and against any claims, damages, liabilities, costs, or expenses, including reasonable legal fees, arising from your use of the Service, your User Content, or your violation of these Terms or applicable law.
12. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Portugal and applicable European Union law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal. Where EU consumer protection law grants mandatory rights, you may also bring proceedings in the courts of your country of residence. Nothing in this clause deprives consumers of rights under mandatory EU law.
13. Dispute Resolution
If you have a dispute with us, we encourage you to contact us first to attempt to resolve the issue amicably. Where applicable under local law, consumers may refer disputes to recognized Alternative Dispute Resolution (ADR) entities in their country or region. These independent ADR bodies are responsible for handling consumer disputes out of court in accordance with national procedures. We are not obliged to participate in any ADR procedure unless required by applicable law.
14. Miscellaneous Provisions
14.1 Entire Agreement. These Terms and our Privacy Notice constitute the entire agreement between you and Carbon.
14.2 Severability. If any provision is invalid, the remaining provisions remain enforceable.
14.3 Assignment. You may not assign your rights or obligations without our consent. We may assign these Terms without restriction.
14.4 Waiver. Our failure to enforce any provision shall not constitute a waiver.
14.5 Notices. We may provide notices to you by email, through the Service, or by other reasonable means.
15. Contact Information
If you have any questions about these Terms, please contact us at: legal@carbon.tech.
Our registered office is located in Lisbon, Portugal.