Privacy Policy
Privacy Notice
Last Updated: October 06, 2025
Introduction
This Privacy Notice explains how Quiet Pixel Lda, operating with the brand name Carbon (“Quiet Pixel”, “Carbon”, “we”, “our”, “us”) collects, uses, shares, and protects personal data in connection with our products, services, applications, and websites. It also explains your rights and choices with respect to your personal data.
We act only as a trusted custodian of your personal data. You remain the owner of your data and decide how it is used. We do not sell your personal data, except under your consent and direction, and we process it only as described in this Privacy Notice or as otherwise permitted by law.
This Privacy Notice is not a contract but is intended to comply with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR) in the European Economic Area (EEA), the UK Data Protection Act, and other applicable laws.
1. Scope of This Notice
This Privacy Notice applies to personal data collected about:
- Visitors to our websites.
- Users of our applications and services.
- Individuals who interact with us (e.g., customer support, events, marketing).
- Individuals whose data we receive from third parties.
It does not cover third-party services that may be linked to or integrated with our services. Please review the privacy policies of those third parties directly.
2. Categories of Personal Data We Collect
We collect personal data in three main ways: information you provide, information collected automatically, and information from third parties.
a) Information You Provide Directly:
• Contact Information, including first and last name, email address, and communication preferences.
• Account Information, including first and last name, email address, account credentials, and the products or services you are interested in, purchased, or have otherwise used.
• Customer Content, including any files, documents, audio, videos, images, data, or communications you choose to input, upload, or transmit to, or make available through, our products and services.
• Sensitive Information, including any information that may be revealed through your emails or communications, such as your race, ethnicity, health information, financial information, or the contents of your emails.
• Payment Information, including payment card information, billing address, and other financial information. We use third-party payment providers to process payments made to us. We do not retain any personally identifiable financial information, such as a payment card number. Rather, all such information is provided directly by you to our third-party payment providers, and the payment provider's use of your personal data is governed by their privacy notice.
• Feedback and Support Information, including the contents of custom messages sent through the forms, chat platforms, or other contact information we make available to customers, as well as recordings of calls with us, where permitted by law (including through the use of automated or artificial intelligence tools provided by us or our third-party providers).
b) Information We Collect Automatically:
• Device and Network, including the device type, manufacturer, and model, operating system, IP address, browser type, Internet service provider, and unique identifiers associated with you, your device, or your network.
• Usage data, including the site from which you came or to which you are going when you leave our services, how frequently you access our services, and other browsing behavior and actions you take on our services.
• Location, including general geographic location that we or our third-party providers may derive from your IP address.
c) Information from Third Parties:
• Our Affiliates: To provide our products and facilitate our services, Company entities receive personal data from other Company entities for purposes and uses that are consistent with this Privacy Notice.
• Single Sign-On: We may provide you the ability to log in to our services through certain third-party accounts you maintain. When you use these single sign-on protocols to access our services, we do not receive your login credentials for the relevant third-party service. Instead, we receive tokens from the single sign-on protocol to help identify you in our system and confirm that you successfully authenticated through the single sign-on protocol.
• Other Customers: We may receive your personal data from our other customers. For example, a customer's email inbox may contain your contact information.
• Social Media: When you interact with our services through other social media networks, such as when you follow us or share our content on other social networks, we may receive some information that you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings and permissions with the social network.
• Service Providers: Our service providers that perform services on our behalf, such as analytics and certain marketing providers, collect personal data and often share some or all of this information with us.
• Inferences: We may generate inferences or predictions about you and your interests and preferences, based on the other personal data we collect and the partners we have with you.
3. How We Use Personal Data
We use personal data for the following purposes:
• Fulfill or meet the reason the information was provided, such as
- to fulfill our contractual obligations,
- to verify your identity and entitlement to our products and services;
- to provide you with our products and services,
- to facilitate payment for our products and services
- to administer your account,
- to communicate with you regarding your account,
- to facilitate your requests, investigate and respond to your inquiries,
- for customer support purposes.
• To improve your experience namely to:
- remember information so that you will not have to re-enter it during your visit or the next time you visit the site;
- provide custom, personalized content and information;
- identify you across multiple devices.
• To monitor the effectiveness of our services, diagnose or fix technology problems;
• Identify and analyze how you use our products and services;
• To improve our products and services.
• To maintain and enhance the safety, security, and integrity of our property, products, services, technology, assets, and business;
• To fulfill any other purpose for which you provide your personal data, or for which you have otherwise consented.
5. Disclosure of Personal Data
We may disclose your personal data as follows:
• With Your Consent or Direction: to other third parties, with your consent or direction.
• To Other Businesses as Needed to Provide Services: with third parties that you engage with through our services, with your consent and direction, or as needed to fulfill a request or transaction.
• To Facilitate Legal Obligations and Rights: We may be required to disclose personal data to third parties, such as legal advisors and law enforcement, and in that case, we will contact you requesting you to take the necessary actions for allowing access to the required data:
• in connection with the establishment, exercise, or defense of legal claims;
• to comply with laws or to respond to lawful requests and legal process;
• to protect our rights and property and the rights and property of our agents, customers, and others, including to enforce our agreements, policies, and terms of use;
• to detect, suppress, or prevent fraud;
• as otherwise required by applicable law.
6. Your Privacy Rights
Depending on your location, you may have rights including:
- Access
- Correction
- Deletion
- Restriction
- Portability
- Objection
- Withdrawal of Consent
- Lodge a Complaint
To exercise these rights, contact us at legal@carbon.tech. We may need to verify your identity.
7. Children’s Data
Our services are not directed to children under the minimum age of digital consent as required by the laws of their country of residence. We do not knowingly collect personal data from such children.
8. Data Security
We use appropriate physical, technical, and organizational safeguards to protect personal data. While we strive to protect your information, no system is entirely secure. We encourage you to protect your credentials and devices.
9. Data Retention
We retain personal data only as long as necessary for the purposes described in this Notice, to comply with law, or to resolve disputes. When no longer required, we securely delete or anonymize the data.
10. European Economic Area (EEA). United Kingdom (UK) and Switzerland UK Privacy Disclosures
a) Controller Details
Quiet Pixel is the "controller" responsible for the processing of personal data in connection with our EEA, UK, and Swiss services and operations. This means that Quiet Pixel determines and is responsible for how your personal data is used.
Quiet Pixel’s management has appointed a Data Protection Officer who is responsible for monitoring our compliance with applicable data protection law. You can contact our Data Protection Officer with any questions or complaints you may have about our privacy practices by emailing legal@carbon.tech.
b) Purposes and Legal Bases of Processing
When we process your personal data, we will do so in reliance on the following lawful bases:
• Contract: Where the processing is necessary for the performance of your contract with us, including the situations when you provide consent to share your data with third parties.
• Legitimate Interest: Where the processing is necessary for the purposes of a legitimate interest, that are not overridden by your interests or fundamental rights and freedoms (e.g., to improve our products and services, and communicate with you regarding our services).
• Vital Interest: Where the processing is necessary to protect the vital interests of you or another person (e.g., to protect your physical safety).
• Public Interest: Where the processing is necessary to perform tasks carried out in the public interest or in the exercise of official authority vested in us (e.g., to cooperate in an ongoing law investigation).
• Legal Obligation: Where the processing is necessary to comply with our legal obligations (e.g., to maintain a record to comply with laws and regulations related to accounting, taxation, and employment).
11. International Data Transfers
We operate and engage third-party partners and providers in various jurisdictions. Therefore, we and our third-party providers may transfer personal data to, or store, access, or process personal data in, a country other than the one in which it was collected, including, but not limited to, the United States.
We may transfer personal data about you outside of the EEA, UK, and Switzerland, and when we do so we rely on appropriate or suitable safeguards recognized under applicable law, including adequacy decisions, standard contractual clauses, and the EU-US Data Privacy Framework. The EU-U.S. Data Privacy Framework was designed by the U.S. Department of Commerce and the European Commission to ensure adequate protection for personal data transferred to a company participating in the EU-U.S. Data Privacy Framework.
12. Cookies and Tracking Technologies
We use cookies and similar technologies for functionality, performance, personalization, and advertising. You can manage your preferences via browser settings or opt-out tools. Some features may not function properly without cookies. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit allaboutcookies.org.
13. Third-Party Services and Links
Our services may include links to third-party websites, apps, or services. Their privacy practices are governed by their own notices. We are not responsible for their policies.
14. Updates to This Notice
We may update this Privacy Notice periodically. Material changes will be communicated by posting the updated notice or by direct notification where required. Please review this Privacy Notice regularly.
15. Contact Us
For questions, concerns, or to exercise your rights, including reviewing, modifying, or deleting your personal data, please contact us at: legal@carbon.tech
You have the right to lodge a complaint with the Data Protection Authority where you reside, where you work, or where an alleged violation of the law has occurred. Contact details for applicable Data Protection Authorities:
• European Economic Area: https://edpb.europa.eu/about-edpb/board/members_en
• United Kingdom: https://ico.org.uk/global/contact-us
• Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html
We would, however, appreciate the chance to handle your concerns directly prior to a complaint being filed, so please contact us directly at legal@carbon.tech.